TiviMate Premium · Practical guidance

TiviMate Premium in Lyon: prepare your support request

If one TiviMate Premium window plays in Lyon but a second interrupts it, investigate both decoding demands and access conditions. Multiview is an application feature; the number of allowed source connections is determined separately for your line.

Multiview and the line’s stream allowance

Read the allowance in the order summary and close other household viewing sessions during a trial. Compare one window and then two on the same box. Note whether the first video stops, the second refuses to load or the interface merely becomes slow.

For remote help, give the opening times, sources and box model. The word Premium does not establish unrestricted simultaneous use. Any increased line allowance should be confirmed before you plan regular viewing on several screens or alongside a recording.

Three checks to organise the request

1. Read the confirmed simultaneous-stream allowance.
2. Close other viewing sessions for the first comparison.
3. Compare one and two windows on the same device.

Share useful observations without exposing access

Provide the exact model, operating system and player version. Include the error text, an example time and the parts that still work. A list of settings without their test outcomes is difficult to interpret. Change one thing at a time so you can explain which comparison improved the situation and return to the earlier configuration when necessary.

Hide passwords, playlist URLs and personal security codes in screenshots. Remote diagnosis does not require your email password or a banking code. Keep order references in the same private conversation, clearly distinguishing the IPTV line from any application purchase. This makes it easier to identify the seller responsible for a payment or activation question.

Keep a known working starting point

Before a reset or reinstall, check that you can recover the necessary connection details and any available backup. Note what changed before the symptom appeared, such as an update, new audio equipment or another active viewing screen. If an earlier test worked, record its conditions rather than assuming every later combination will behave identically. A clear chronology is useful regardless of the city from which you request assistance.

The same access reference and total prices

The advertised catalogue reference is 120,000 channels and 45,000 VOD titles, with quality up to 4K depending on the content. Displayed access totals are €34.99 for 3 months, €48.99 for 6 months, €67.99 for 12 months and €99.99 for 24 months. Confirm specific programmes, rights and simultaneous-stream conditions before ordering. A player licence is separate unless explicitly confirmed in writing.

Questions for this Lyon setup journey

Continue your checks

Use the installation guide, 400-question FAQ or France support directory. Requests from Lyon use the same contact, and assistance remains remote.