TiviMate Premium · Practical guidance
Refund policy
Existing policy dated 28 May 2026, presented in English. The application developer’s separate purchase terms apply to its own licence; this website is independent of that developer.
The existing access policy describes a free four-hour trial without a bank-card requirement. Contact the service to arrange it before buying. A request for a day or a month is a separate duration enquiry, with price and availability to be confirmed.
1. Four-hour trial
The existing policy offers a four-hour trial to check compatibility with your equipment and Internet connection before payment. Use the published WhatsApp contact to request its arrangement.
2. General access refund conditions
The existing policy states that a full refund may be possible within twenty-four hours of activation where a technical problem attributable to the service prevented use. It states that after twenty-four hours, access is treated as used and refunds are unavailable, and that ongoing periods are not refunded partially.
3. Cases listed as eligible
- A major service interruption lasting more than forty-eight continuous hours and not resolved by the team.
- An accidental double payment for the same access.
- A service not matching the description supplied on the website.
4. Cases listed as ineligible
- Problems caused by the customer’s Internet connection.
- Device incompatibility not identified against the stated requirements.
- A change of mind after activation or voluntary non-use.
- Problems associated with an incompatible VPN.
5. How to request review
The existing policy asks that the request be made within twenty-four hours of activation, with the order email, payment reference or redacted proof, and a detailed description of the problem. Contact [email protected] or WhatsApp +44 7907 908121.
6. Processing
The existing processing period is three to seven working days for eligible requests, using the original payment method. Application purchases belong to their own seller’s separate policy; do not send a player-licence claim as an access-line refund request.